Terms & conditions

Last updated: 26 May 2026.

These terms govern orders you place with Get Stuffed through this website. By placing an order you confirm that you accept them. These terms are between you and REPLACE — legal company name (company number 00000000), a company registered in England and Wales, trading as Get Stuffed from REPLACE — street address, Newcastle upon Tyne, NE1 7PG.

Ordering

• You must be at least 18 years old to place an order.
• Prices on the website are in pounds sterling and include VAT where applicable.
• Placing an order is an offer to buy. Your order is not accepted until our kitchen confirms it; you will receive a confirmation with a ready time once it is accepted.
• If we cannot fulfil an item, we will contact you and offer either a substitute or a refund.

Payment

• Card payments are processed by Stripe. We do not store your card number.
• Cash is accepted on collection or on delivery, payable in full at the time of handover.
• If a card payment fails, the order is not placed.

Collection and delivery

• Collection orders should be picked up at the time stated in your confirmation. Orders left longer than 30 minutes past the ready time may be discarded for food-safety reasons, and we cannot offer a refund in that case.
• Delivery is offered in central Newcastle only. Our driver will attempt delivery once at the address you provide. If no one is available we may, at our discretion, leave the order at the door.
• Estimated times are best-effort and can be affected by traffic and how busy we are.

Cancellations and refunds

• You can cancel a card-paid order for a full refund any time before our kitchen accepts it — call us on 0191 000 0000.
• Once an order has been accepted and preparation has started, we cannot offer a refund except where required by law (for example, if the food is not as described or is unfit to eat).
• If your order is wrong or unfit, please contact us within 24 hours so we can put it right.

Allergens

All of our food is prepared in a kitchen that handles the 14 named allergens, and we cannot guarantee that any item is free from traces of them. If you have a food allergy or intolerance, please tell us before you order. See our allergy information for details.

Liability

Nothing in these terms limits our liability for fraud, for death or personal injury caused by our negligence, or for any breach of your statutory rights as a consumer.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

You can reach us by phone on 0191 000 0000.